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The Reading People for success in Supervision Leading workshop is driven by research undertaken by Harvard and Stanford Universities for the Carnegie Foundation. The results found that only fifteen percent (15%) of job-related success was based on technical competence. Eighty-five percent (85%) of job-related success was a based on inter-personal
skills. World leaders like Nokia who have given the so-called soft skills pride of place in their operations have grasped the importance of these findings. Nowhere is a working understanding of this concept more important to organizational success than at the supervisory level. There is no shortage of ideas and opportunities. It is in the implementation of your strategic vision that things fall apart. The effectiveness of your middle management and supervisory
personnel is a major determinant of your success.
There is no doubt that the people challenge is one of the most important issues to be dealt with as you strive for competitiveness. You have to bring new strategies to bear on this vexed problem. People skills are not acquired naturally. They have to be taught. This interactive workshop includes:
- Using the concept of the Extended DISC language of behaviours to provide your supervisors with a non-threatening vocabulary for relating to others. It also represents a fast track for the more effective leadership of people.
- Working with proven strategies, which have been moulded into a comprehensive system that goes to the core of attitudinal, motivational and commitment issues that are central to the performance of individuals and teams.
- Mastering principles that give your people managers a proven set of tools for reading and dealing with the nuances of others to achieve objectives and engender shared commitment.
- Learning appropriate responses to the behavioural preferences of others so as to minimize conflict, increase co-operation, teamwork and productivity and, in general, enhance organizational competitiveness.
The use of Extended DISC personal assessment tools lends a great deal of credibility to the process and creates an environment in which participants become more receptive to the learning initiatives. The workshop is guaranteed to have your people managers bring 'now I understand' and 'that is why' realizations to the day-to-day operations of the teams they lead and to producing a climate for increased harmony and enhanced productivity.
"Reading People for Success" workshop participants display increased confidence in handling inter-personal relations and in accepting the value of diversity in teams. Participants get immersed in one interactive exercise after another as they come to grips with the building blocks of inter-personal relationships in a warm and non-threatening environment.
Solutions for managing people, teams and organizations
INFOSERV
INSTITUTE OF
TECHNOLOGY
Hagley Park Plaza, Kingston 10
JAMAICA
Tel : (876) 929-3179
Fax : (876) 905-4072
E-mail: trevor.smith@extendeddisc.com
Trevor Smith
INFOSERV Institute of Technology is a registered tertiary institution with the University Council of Jamaica. The INFOSERV GROUP celebrates over 28 years of providing valuable information and quality services. |
Reading People for Success
in Supervision Leading |
| 9 a.m. - 5:30 p.m. (60 minute lunch break) |
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Expected results
Participants will:
- DISCover themselves & others
- Learn to read 'people' (behaviours) systematically
- Be better equipped to handle diversity at the workplace
- Learn and practice specific strategies for dealing with different styles
- Develop nuts & bolts frameworks for effective teamwork under different styles of leadership
- Design practical leadership strategies in the context of their own style preference
- Understand the importance of inter-personal relationships in personal & organizational success
- Understand preferences & their importance.
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| MODULES |
TOPICS |
| The way we are with people
Inter-personal relationships and organizational success
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- 'Baggage', culture, resistance to diversity and their negative impact on inter-personal relations and cohesiveness.
- Preferences and their implications.
- The 'soft skills' revolution
- Your Extended DISC Personal Analysis results.
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| Getting ready for battle - Developing your people leading skills |
Reading styles systematically and getting best results from your interaction with others
Fundamentals of Extended DISC - The language of behaviour:
- A first primer in 'Reading people' - Understanding Extended DISC - fundamental style reading principles.
- Reading and leading D-style behaviour to success.
- Reading and leading I-style behaviour to success.
- Reading and leading S-style behaviour to success.
- Reading and leading C-style behaviour to success.
- Using proven strategies to improve your performance and the performance of your direct reports. This is reinforced through extensive role-play and the use of case studies.
- Interactive activities include: "Holding direct reports with different style nuances accountable for performance-related issues" and "A day in the life of a team led by different styles."
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| The way forward |
- Critical success factors - identification/review/strategies
- Your role as a foot soldier
- Sharing one manifestation of the new you that will appear tomorrow
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