OVERVIEW
This highly interactive workshop is targeted at managers with responsibility for human capacity development and at those who supervise and implement training interventions. The theme that runs through the entire workshop will be the use of Information and Communications Technology (ICT) to facilitate institutional strengthening, productivity enhancement and continuous learning. Delivery methods include mini-lectures, case studies, role-plays and multi-media presentations and hands-on interaction in Computer-based Training (CBT) and e-learning environments.

DAY 1 - SESSION ONE - HUMAN CAPACITY DEVELOPMENT November 6, 2002, CIT Lab - INFOSERV INSTITUTE
In this session we explore critical issues related to institutional strengthening and human resource development. Participants leave with:

• A working template for pursuing human capacity development in their organizations.
  
• A model for interpreting organizational vision, mission and strategic themes in the context of human resource development.
  
• A framework for examination of the organization's performance requirements in the context of its mission and its capabilities.
  
• Guidelines for identifying the gaps between the required state of the workforce in terms of its performance and competence and the existing situation.
  
• A process for linking the distilled training needs to appropriate developmental solutions.
  
• A Training Needs formula embracing Data Collection, Performance Analysis and Cost-benefit Analysis
  
• Strategies for selling planned solutions to Management and to the target population.

Day 1 - SESSION TWO - COMPUTER-BASED TRAINING (CBT) AND WEB-BASED LEARNING
Here managers and trainers will examine the current and emerging roles of self-study, collaborative CBT and web-based learning in a knowledge-based society. They will:

• Examine best practices in the areas of self-study, collaborative CBT and web-based learning through hands-on interfaces.
  
• Analyse the inherent benefits and challenges of CBT and web-based learning.
  
• Identify the criteria that contribute to success or failure in the use of these approaches.
  
• Review a variety of examples of CBT and web-based training in live interactive exercises.
  
• Locate appropriate CBT and web-based e-learning solutions and training materials.
  
• Discuss the process, advantages, and disadvantages of developing their own training materials.

DAY 2- SESSION ONE - PREPARATION AND FACILITATION Thursday, November 7, 2002
CIT Lab INFOSERV INSTITUTE
This session will focus on the process of preparing developmental interventions, the design of learning objectives, the deliberate enhancing of interaction in training sessions and addressing challenging training situations. Participants will:

• Examine theories of learning and the key principles influencing Adult Learning.
  
• Examine the learning cycle and preferred learning styles.
  
• Create a check list to monitor the preparation process.
  
• Design dynamic opening activities.
  
• Write and evaluate effective learning objectives.
  
• Identify appropriate evaluation methods that are linked to learning objectives.
  
• Design strategies to enhance interaction and participation.
  
• Recall challenging training situations and identify appropriate responses.

DAY 2 - SESSION TWO - DELIVERY METHODS AND THE ROLE OF TECHNOLOGY
This is a nuts and bolts session in which we will focus on traditional and non-traditional delivery methods and we will examine the changing role of technology in the learning process. Participants will:

• Examine a range of delivery methods.
  
• Evaluate the strengths and limitations of lectures, case studies, role plays and games.
  
• Identify the circumstances under which selected methods will be most effective.
  
• Examine the range of technological improvements that are impacting the design and delivery of learning including multimedia presentations, film, video and the transfer of multimedia to video
  
• Take a hands-on ride through the process of translating a face-to-face event into a CBT or e-learning experience.
  
• Use asynchronous and chat WebCT tools to discuss some key issues.
  
• Identify ways to efficiently and effectively integrate these into the learning process

Dates: Wednesday, November 6, Thursday November 7, 2002 Venue: INFOSERV 6b Hagley Park Plaza, Kingston 10 Times: 9:00am - 5:00pm
Facilitators:  [click here to read profiles] Dr. David Kaufman, Director of the Learning and Instructional Development Institute, Simon Fraser University, Canada, Marlene Thomas and Trevor Smith, INFOSERV Institute of Technology